Attention gamers and musicians, hard core tech geeks and vegan mountaineers: Mike's Tech Shop is made up of an amazing array of people, and if you have strong opinions about the Prequels, spaces vs. tabs or iOS vs. Android, MTS might be the place for you. We will give you a job but also a place to grow and develop. If you strive to deliver great IT support and customer service in a fun environment, we want you.

Position Summary:

Mike's Tech Shop is looking for a Triage Technician to help with Mac and iPhone triage and repair intakes. There are also some light sales as well, as this is a front of house role interacting with our customers at the shop. Our entire business is built on providing the best Apple retail sales and service experience in New York and we are looking for a person who is willing to go above and beyond.

Mike's Tech Shop is New York's premiere independent Apple Store. This job offers lots of training and advancement potential. In fact, most of our techs and all of our managers started with us in this role. If you possess the skill and drive to wow our customers and want to get started with a company that's been doing it for 25+ years, we want you!

Expectations & Required Experience:

• Triage and repair check-in for Macs and iOS devices
• Sales experience with computers
• Great attention to detail
• Outstanding customer service skills

Nice to Have:

• Sales experience at an Apple Store or Apple Service Provider

Job Duties & Responsibilities:

• Triage and check in of Apple devices and hard drives brought in for service.
• Answering customers' questions and concerns.
• Sales of Apple computers, accessories and Apple related 3rd-Party product.

Who We Are:

Mike’s Tech Shop is New York’s premiere independent Apple sales and service store. Located in the Chelsea section of Manhattan, we offer world-class service in a boutique environment. Our main goal is to create an amazing customer experience by delighting our clients, easing their pain, and making them love us.

We offer a fun and healthy work environment, competitive pay, a full benefits package including health insurance, 401k, and plenty of room for career growth and advancement. Maintaining a great culture and happy customers are our top priorities, and we're looking for positive, professional, results-driven individuals to join our incredible team. We foster an open, energizing and collaborative environment and our team is made up of passionate Mac support professionals who deliver to high standards but also have fun in the process.

The starting salary for this role is $45,000 per year.